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Florida State University

(Last updated 11/30/07)

Frequently Asked Question Topics

Tuition Payment Questions

 

Online Statements and Online Payments

 

Account Refund Setup (ARS)

 

Financial Aid Questions

 

Financial Aid Exit Interview

 

Florida Prepaid Questions

 

Financial Holds and Consequences for Non-Payment

 

Parking and Transportation Questions

 

 

 

 

Tuition Payment Questions

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When is Tuition Due?

The tuition payment deadline is the second week of each semester as posted. You may check our homepage to see the deadline for upcoming semesters. Classes added after the drop/add period must be paid within five calendar days to avoid late fees.

Why don’t I receive a bill in the mail?

Florida State University has been using online billing statements for several years. Florida State University cannot send out paper bills because students are allowed to drop and add classes the first week of class, and therefore change the amount of fees they owe. The total tuition due is available online when you register for classes, and is also online in detail on your Account Statement.  

I have Financial Aid but I owe tuition, do I need a deferment?

Most students do not need deferments because financial aid is processed at the end of the drop/add week; this is before fees are due. If for some reason your aid has not paid your tuition, the Office of Financial Aid will attempt to put an automatic financial aid deferment on your account. Either way, students are recommended to check their status on their Account Statement during the second week of class. If the tuition has not paid and there is no automatic financial aid deferment on the system and you applied for financial aid before the beginning of the semester, you may be eligible to apply for a deferment at the Office of Financial Aid during the second week of class. Regardless of circumstances, tuition must be paid or deferred by the tuition payment deadline or else you may receive late fees and be dropped from class.

How can I pay for my tuition?

If you would like to pay online, go to our Online Billing and Payment website and pay by FSUCard, VISA, MasterCard, American Express, Discover and e-check. (There is a $5.00 fee for this service.)  Or, pay by mail and send a check, cashiers check, or money order to: Student Financial Services; A1500 University Center;  Tallahassee, FL 32306-2394. Please include your FSUSN or Blackboad username for identification. If you are in town, you are always welcome to come by our office weekdays between 8:30 and 4:30 and pay with cash, check, money order, cashier's check, or FSUCard.  We also have a drop box which is available twenty-four hours a day, located outside our office, click here for a map.

 

However, please be aware that tuition must be received and paid by the tuition payment deadline or else you may receive late fees and be dropped from class.  FSU is not responsible for checks mailed before the deadline, that are not received until after the deadline or that are lost in the mail.  In addition, checks not completed properly will be considered late.   If you find yourself within five business days of the deadline, please use an express mail service or use one of our alternate payment methods.

I have 75% Bright Futures and want to pay my fees early.
What do I owe?

If you have 75% Bright Futures and would like to pay your portion of tuition before it goes through, follow the simple equation below. Please feel free to contact our office if you have any questions.

 

($115.69 x hours enrolled) - (.75 x $115.69 x hours enrolled [round this amount up to the nearest dollar])

 

 

 

Online Statements and Online Payments

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Why does my Account Statement look different from Online Billing and Payment?

The new Account Statement is an easy to read online bill and receipt screen, whereas Online Billing and Payment is a method for paying tuition and fees.

Why does it say I owe money on Online Billing and Payment and not on my Account Statement?

Florida Prepaid, Third Party Agency Billings and Financial Aid deferments are present on both the Online Billing and Payment screen and the Account Statement screen. Though you can see these fees on the main Account Statement screen, you must click on the "details" button in order to see them in Online Billing and Payment.

I have Florida Prepaid, how do I just pay the part that I owe?

First, see the amount you owe by clicking on "Details" or by visiting the Account Statement. Then click on "Pay Selected" and type in the amount you would like to pay. You may go to the Account Statement to see a record of your transaction after you have made your payment.

What do I do if I can't log on to check my financial status or make payments?

You will need to contact the FSU Computer Helpdesk. Their number is 850-644-4357. In some cases, there are firewalls at the user's network prohibiting the transaction from processing. However, please be aware that problems logging on to or accessing the web system is not a valid excuse for missing payment deadlines. Students are responsible for making all payments on time and will be held liable for any and all penalties that may be associated with missing the tuition payment deadline.

Account Refund Setup (ARS)

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What is the Account Refund Setup (ARS)?

The Account Refund Setup (ARS) is a form which tells FSU where you would like us to send a financial aid refund after all fees have been paid. All students are required to complete this online form. FSU also requires all financial aid students to complete this form before financial aid disburses.

Will I have to pay my tuition after my financial aid processes?

The Account Refund Setup tells us where you would like us to put net financial aid, after tuition has been paid. Financial aid is defined as scholarships (including Bright Futures), grants and loans. You will only need to pay your tuition if you do not have enough financial aid to pay your tuition, or if you add a class after financial aid is disbursed.

When must I update my local address so that the check is mailed to the right location?

Please update your local address whenever you move, but the final deadline for this is the fourth day of classes within a semester. You may update your address in your "Student Profile" in Secure Apps in Blackboard. If you asked us to mail you a check, we will mail it to the address on file. If a check is mailed to the wrong address, it may take up to two weeks to be returned by the Post Office.

Do I need an FSUCard-SunTrust account in order to get my financial aid?

No, but it is highly recommended because this is the quickest and easiest option to get your refunded financial aid. Funds are available by the next business day in FSUCard-SunTrust accounts while it may take a week or longer for net checks to be received in the mail.

Will money be taken out of my FSUCard-SunTrust account to pay tuition?

No. This is a private bank account. By completing this online form you are authorizing us to deposit refunds into your account, not withdraw money from your account.

Can FSU direct deposit funds into another bank account?

The Florida State University only offers two options: depositing the funds into a student's FSUCard-SunTrust bank account, or mailing a check to the student's local address. This is due to an exclusive agreement with SunTrust Bank to provide services to our students.

 

 

 

Financial Aid Questions

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Does your office handle financial aid matters?

Due to separation of powers, the Florida State University has two offices that deal with financial aid (including Bright Futures, loans, grants, scholarships, etc.) The Office of Financial Aid deals with eligibility and awarding of financial aid. The Office of Student Financial Services disburses the funds only after they arrive at FSU and handles tuition payment matters. These funds are first applied the night after the fifth day of classes, and thereafter are disbursed upon receipt.

I have Bright Futures 75% and want to pay my fees early.
What do I owe?

If you have Bright Futures 75% and would like to pay your portion of tuition before it goes through, follow the simple equation below. Please feel free to contact our office if you have any questions.

 

($115.69 x hours enrolled) - (.75 x $115.69 x hours enrolled [round this amount up to the nearest dollar])

How do I get my books if the aid does not process until the second week of class?

The Florida State University does not issue a book allowance and the Bright Futures $225 book award will be disbursed with all other aid. You will need to either be prepared to buy your books prior to the disbursement date, or be prepared to sign a deferment agreement with the Florida State University Book Store. You will need to bring the book store your FSU card to set-up a deferment.

I was offered one amount for Bright Futures, but I received less.
Where is my extra money?

Bright Futures pays per credit hour, therefore the amount listed as offered by Bright Futures is an approximation based upon an assumed 15 hour course load. You were enrolled in less than 15 credit hours, and therefore received less Bright Futures. If you added classes after financial aid disbursed (check the dates here), you may wish to complete the Appeal of Hours form in the Office of Financial Aid.

I was supposed to receive financial aid, but it is not on my account.
How can I get this?

If this is your first semester, please make sure you have finished your Account Refund Setup (ARS). We cannot disburse any funds without knowing where you would like a refund to go.

Next, check the financial aid disbursement date. FSU always waits until after the drop/add period to disburse financial aid. If the financial aid disbursement date has passed, there is likely some sort of hold on your aid. You should be able to see this hold on your Financial Aid Toolkit in Blackboard. If there is a hold, you will need to follow the instructions there. If there is not, you will need to contact the Office of Financial Aid and make sure you have been awarded this aid.

Why wasn’t my private scholarship disbursed?

More often than not, it is because we have yet to receive the funds from your donor organization. Please check with your donor to see if they have sent the funds. Once the funds are received, they will be disbursed or you will be contacted by email if there is any additional hold.

Where do I have my donor send a check for a private scholarship?

Donors may send private scholarship checks to:

Student Financial Services

ttn: Disbursements Section

A1500 University Center

Tallahassee, FL 32306-2395

 

Please let the Office of Financial Aid know about your private scholarship on your Financial Aid Toolkit in Blackboard.

 

 

 

Financial Aid Exit Interview 

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What is an Exit interview?

An exit interview is a loan counseling session in which you are advised of your loan repayment schedule, obligations and rights to deferment and/or cancellation. Your school is required by the federal government to conduct this exit interview whenever you are no longer enrolled as at least a half time student.

Why is my school requiring me to complete an exit interview?

Your school is required by the federal government to conduct this exit interview whenever you are no longer enrolled as at least a half time student. Some reasons that you may drop below half time are:

  • You are graduating from school.
  • The registrar's office shows you as enrolled less than half time.
  • You are withdrawing from school.
  • You are transferring to another school.
  • You are taking a leave of absence from school.
  • You are attending a semester abroad.

By completing the exit interview, does this mean I cannot go back to school?

No, it does not mean that you cannot go back to school, transfer to a different school, or continue to receive financial aid.

What happens if I do not complete the exit interview?

Your account at the university could be placed on hold preventing you from registering for classes or requesting transcripts.

 

 

Florida Prepaid Questions

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Where do I bring my Florida Prepaid card?

All you need to do is make sure that your social security number on your Florida Prepaid card matches the one you used to enroll at FSU and the rest is done automatically! There is no need to give anyone at the university your Florida Prepaid card.

Why doesn’t my Florida Prepaid pay all of my tuition?

Many students have the standard Florida Prepaid tuition plan, and not the Florida Prepaid plan which pays local fees.  Students with the standard Florida Prepaid tuition plan, are required to pay these local fees by the tuition payment deadline or will receive late fees and risk having their schedules cancelled.  The breakdown of these local fees can be found here.  In addition, please note that the Florida Prepaid plan which pays local fees does not pay the $6.50 per credit hour. Transportation Access Fee. For more information please see our tuition rates or our Florida Prepaid Conversion Chart.

I have Florida Prepaid, how do I just pay the part that I owe?

First, see the amount you owe by clicking on "Details" or by visiting the Account Statement. Then click on "Pay Selected" and type in the amount you would like to pay. You may go to the Account Statement to see a record of your transaction after you have made your payment.

How can I tell if I have Florida Prepaid with local fees?

You can see this by checking your Florida Prepaid card. If it does not mention local fees, you have the standard Florida Prepaid tuition plan.

I don’t want Florida Prepaid to pay this semester.
What should I do?

Fill out this form each semester that you do not want Florida Prepaid to pay and submit it to our office the first week of classes. You must do this each semester that you do not want Florida Prepaid to pay, or else you will automatically receive it.

I don’t want Florida Prepaid to pay ever again.
What do I do?

To do this, please contact Florida Prepaid and let them know you would like to cancel your account.

I have both Florida Prepaid and Bright Futures.
How does that work?

During the first week of classes, our office will process and enter your Florida Prepaid billing. Then when we process financial aid at the end of the first week of class, Bright Futures will pay the remaining local fees, transportation access fee and other outstanding fees on your account. Any remainder will be refunded to you to the location you chose on your Account Refund Setup (ARS).

 

However, please remember that Bright Futures does not pay over the summer, so if you are taking summer classes, please be sure to pay your local fees and transportation access fee by the tuition payment deadline or else you will receive late fees and be dropped from class.

 

 

Financial Holds and Consequences for Non-Payment

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What is a Financial Aid Deferment?

A Financial Aid Deferment is a method of extending the tuition payment deadline until the financial aid arrives or the deferment expires.  State of Florida rules allow the deferment of tuition fees for students receiving financial aid when the aid is delayed due to circumstances beyond the control of the student. The failure to make timely application for the aid is an insufficient reason to receive a deferment of fees.  In order to receive a deferment, you must have submitted all required documents prior to the beginning of the semester.

 

Financial aid deferments are processed by the Office of Financial Aid. Financial aid students who are not eligible to receive the deferment must pay in full by the posted deadline. You should check the status of your financial aid at least monthly and inquire whether all paper work has been received and requirements have been met in Blackboard’s “Secure Apps” under “Financial Aid Student Toolkit.”  Students must pay their tuition by the deferment deadline or risk receiving a late payment fee or being dropped from classes.  All Financial Aid Deferments expire according to the posted deadline, and there is no further extension available.

What is a Financial Aid Hold?

Student Financial Services will contact your garnet email account if there is a hold on your financial aid.  If you do not resolve this hold within the time specified we are required to return any loan funds to the lender.

 

 

 

Parking and Transportation Questions

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What is a transportation access fee?

The transportation access fee is a required per credit hour fee for all main campus students. It covers the cost of student parking permits and also funds the campus bus system, free access to use the city bus system, new parking lots, new parking garages, bicycle racks, bicycle paths, the blue emergency lights across campus and more.

When can I pick up my parking permit and how much are they?

Parking permits are available year round at the Office of Parking and Transportation Services at C5406 University Center C. You may receive one parking permit for the current school year by logging onto this website: https://parking.fsu.edu/cmn/auth.asp. To be eligible you must be registered for courses and have your FSUCard. For more information, please see the Office of Parking and Transportation Services website: http://parking.fsu.edu.